Pickers and Packers (also known as Pick Packers or Order Pickers/Assemblers) usually work in retail, logistics, wholesale, or manufacturing warehouses and distribution centres. 'Pick' refers to choosing and picking up items on an order form or 'picking slip', while 'pack' refers to packing an order and getting it ready for transportation.

Receive incoming orders in hardcopy, electronic, or audio format; confirm availability and quantity of requested product; identify location of product and go to location to collect by hand or using specialised equipment where necessary (e.g. forklifts, trolleys, pallet lifters, and hand trucks); assemble order; complete a check of the items assembled against the order and address any anomalies (this may include contacting the customer to determine substitutes for unavailable stock); pack the order to specifications; label the order with dispatch instructions; liaise with dispatch to transport the order.

• Employees work indoors in adequately heated and ventilated work spaces, but for some sites workers may work outdoors for long periods and be exposed to the current weather conditions. The work may be dirty or dusty depending upon the type of goods handled. In some settings working in refrigerated space is required and this will necessitate the use of appropriate personal protective equipment.
• Vehicle movement is likely in some sites.

• Typically light physical demand (site, equipment, and task dependent).
• Employees sit, stand, and walk frequently.
• Stretching, twisting, climbing, lifting, and carrying movements are likely to be frequent daily requirements. Twisting of the body and neck is likely, bending is likely to be required on a frequent basis for any lifting tasks. Squatting or crouching movements may be required when accessing low shelves and recording stock levels.
• Repetitive movements are likely to be required on a frequent to occasional basis especially when counting stock and recording data.
• Operation of a variety of loading and unloading equipment such as forklifts, overhead cranes and trolleys, and conveyor belts may be required.
• Use of office hand held equipment, technology, and other general tools is frequently required.
• Mental skills necessary include counting, organisation, data-recording, and practical skills.

• A relevant New Zealand Register Level 2 or 3 qualification (a certificate) or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances relevant experience may be required in addition to the formal qualification. For entry-level positions on-the-job training may be sufficient.
• If forklift driving/operation is involved the following applies: A Forklift Operator’s Certificate is required. To operate on a road or in a public space, operators must also have a Full Class 1 Driver Licence with a Forklift (F) Endorsement. To operate a heavy forklift, operators also need to have a Full Class 2 Driver Licence with a F Endorsement.

There are opportunities for flexibility of movement, but they are limited.