Train Managers are responsible for rail passenger comfort and safety.

Keeps passenger safety and security as key focus; liaises with the Train Driver and may liaise with Train Controllers; identifies and reports train operating faults to the on-board Service Manager and/or to the mechanical team as appropriate; completes internal train checks prior to departure from terminal stations as required; maintains accurate daily train running sheets and reports delays accurately; supports the on-board Service Manager to ensure passengers have valid tickets and accurate passenger counts are recorded; assists the on-board Service Manager to ensure customers are kept fully informed in the event of delays or disruptions; assists customers affected by delayed or disrupted services; may carry out cleaning duties and rubbish collection; assists with luggage handling and café service when required; helps to manage passenger off and on-boarding; provides travellers with information; may issue tickets and process payments; and operates emergency equipment if required.

• Works indoors except when train arrives at a station and people are getting on and off the train.
• Work areas are generally adequately heated and ventilated.
• Work spaces will typically be clean and well-maintained.

• Sedentary to light but occasionally medium physical demand level (for example, if helping passengers get on and off the train and assisting with baggage).
• Walks or stands frequently to enable attendance to passengers’ needs.
• Rarely sits. Occasionally to frequently stretches and reaches across if assisting with luggage. Twisting of the body or neck may be required occasionally.
• Contact with skin irritants or water is not a significant component of the job.
• Occasionally lifts and carries food trays and items of passenger baggage.
• Bending, squatting, or crouching movements may occur occasionally.
• Repetitive arm, hand, and finger movements are occasionally necessary if cleaning or helping with baggage.
• Use of hand-held objects such as scanners, pens, and communication devices will be occasional to frequent.
• Mental capabilities necessary include a high level of communication, organisational, and practical skills.

A relevant New Zealand Register Level 4 qualification or at least three years of relevant experience (ANZSCO Skill Level 3).

There are opportunities for flexibility of movement.