Works from scripts and lists of contacts to promote goods and services by telephone; creates interest in goods and services, and seeks a sale or agreement to see sales representatives; arranges processing and despatch of goods and services, information kits and brochures to customers; arranges appointments for sales representatives; records notes for follow-up action and updates marketing databases to reflect changes to the status of each customer; reports competitor activities and issues raised by contacts for attention by managers; maintains statistics of calls made and successes achieved; submits periodic reports on telemarketing activities and results.

• Works indoors in an office or call centre environment.
• Works predominantly at an office desk with a computer workstation and telephone.
• Frequently works in adequately heated and ventilated spaces.

• Sedentary
• Employees constantly sit at a workstation and carry out a variety of both manual and computerised data entry and word processing tasks and makes phone calls.
• Occasionally employees stand and walk about the office to communicate with other staff members, collect scripts and other resources.
• Stretching, twisting, climbing is not a significant component of this job.
• Lifting or carrying is not a significant component of this job.
• Bending, squatting or crouching is not a significant component of this job.
• Repetitive arm hand and finger movements are constant for computer related tasks.
• Use of office hand-held equipment such as telephones, pens, calculators and staplers will be occasional to frequent. Employees will also need to operate computers, printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills necessary include a sound level of keyboarding, recording, sales, organisation and communication.

• Nil (ANZSCO Skill Level 5).

• There are opportunities for flexibility of movement.