Supervises and co-ordinates the activities of retail sales workers.

Ensures that customers receive prompt service and quality goods and services; responds to customers' inquiries and complaints about goods and services; plans and prepares work schedules and assigns staff to specific duties; interviews, hires, trains, evaluates, dismisses and promotes staff, and resolves staff grievances; instructs staff on how to handle difficult and complicated sales procedures; examines returned goods and decides on appropriate action; takes inventory of goods for sale and orders new stock; ensures that goods and services are correctly priced and displayed; ensures safety and security procedures are enforced.

• Indoor retail or wholesale shop environment and/or office.
• Works at counters and deals directly with the public.
• Will usually work in adequately heated and ventilated
• Workspaces will usually be clean and well-maintained and set-up to provide a welcoming sales environment for customers.

• Sedentary to light work demand level.
• Frequently stands at sales counters or walks about the workspace assisting customers, observing and training staff. Sits occasionally when preparing staff schedules or conducting meetings.
• Manually or electronically enters customer purchases into the till, receives cash, cheques, eftpos and credit card payments and processes these and issues receipts. May issue customers sales invoices.
• Lifts and passes items purchased across the scanner (where used) and may need to wrap or pack goods.
• Stretching and/or twisting movements are not a significant component of the job.
• Bending, squatting or crouching movements are not a significant component.
• Lifting, pulling or carrying are not significant components of the job.
• Repetitive hand and finger movements are frequently necessary to operate electronic tills, computers and pricing guns.
• Driving is not required.
• Use of office hand-held equipment such as pens or calculators will be occasional.
• Mental skills necessary include observation, communication, recording and calculating skills.

ANZSCO Skill Level 4. A NZ Register Level 2 or 3 qualification or at least one year of relevant experience may substitute for the formal qualifications. In some instances relevant experience may be required in addition to the formal qualification.

• There are opportunities for flexibility of movement.