Sells goods and services at a retail communications outlet.

Determines customer requirements and advises on product range, price, delivery, warranties and product use and care; demonstrates and explains to customers the establishment's goods and services; sells goods and services; accepts payment for goods and services by a variety of payment methods and prepares sales invoices; assists with the ongoing management of stock such as product inventories and participates in stocktakes; stacks and displays goods for sale, and wraps and packs goods sold.

• Indoor retail shop environment or wholesalers.
• Works at counters and deals directly with the public.
• Will usually work in adequately heated and ventilated
• Workspaces will usually be clean and well-maintained and set-up to provide a welcoming sales environment for customers.

• Sedentary to light work.
• Staff frequently stand at sales counters or walk about the establishment to assist customers and locate merchandise. They may sit occasionally on high stools.
• Lifts and passes items purchased across scanners and may need to wrap or package goods.
• Occasional stretching and or twisting movements may be when reaching up or down to shelves or rails.
• Bending, squatting or crouching movements may be required for lifting products.
• Lifting, pulling or carrying requirements will be occasional and of a sedentary to light demand level.
• Repetitive hand and finger movements are necessary when operating electronic tills, computers and pricing guns.
• Driving is not likely to be required.
• Use of office hand-held equipment such as pens or calculators will be occasional.
• Mental skills necessary include communication, memory, recording and calculating skills.

An NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5).

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• There are opportunities for flexibility of movement.