ANZSCO Work Type Detail Sheets

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Customer Services Representative

611399 · Light Next-day ready
Career data Verified

Customer service representatives respond to enquiries and questions, deal with complaints, provide information about products and services, take orders and process returns.

Most common salary $52k – $77k
Upper salary up to $99k
Training 0-1 year
View on Tahatū ↗ Data: Tahatū Career Navigator, CC BY 4.0
Related careers
Retail sales assistant ↗

Retail sales assistants serve customers, maintain stock items and process sales and returns.

$50k – $70k
Cashier ↗

Cashiers process payments from customers buying goods and services. They may provide customer service.

$50k – $62k
Data: Tahatū Career Navigator, CC BY 4.0

Description

Represents a company in relation to selling goods and/or services and providing support to customers.

Typical work tasks

  • Promotes and sells the company's goods and services; provides direct service to customers to assist them in their purchasing and after sales needs; may follow up clients to ensure satisfaction with goods and services and resolve any problems; may maintain records, perform reception duties and liaise with management.

Typical work environment

  • Typically works indoors from a sales base. Typically works from adequately heated and ventilated office.

Typical physical and mental demands

  • Typically Sedentary to light physical demand levels.
  • Sits frequently when involved in table discussion with customers.
  • Stands and walks frequently when providing active sales and service to customers and to facilitate presentations and demonstrations.
  • Stretching, twisting, climbing and lifting may be necessary on an occasional to frequent basis if the job involves direct customer service that includes such tasks (e.g. Airline customer service representative will load luggage on to a conveyor belt).
  • Bending, squatting or crouching may be necessary on an occasional to frequent basis if the job involves direct customer service that includes such tasks (e.g. Airline customer service representative will load luggage on to a conveyor belt).
  • Repetitive movements will be required when driving and using a computer.
  • Use of hand-held objects is constant and will involve the use of writing implements, telephones, faxes, computers, photocopiers, scanners, calculators and other general office equipment.
  • Mental skills necessary include presentation, selling, product knowledge, communication and negotiation, organisational and planning skills.
Entry signal Model estimate

Enter via experience or on-the-job training; no mandatory pre-entry qualification. Flagged next-day ready.

Entry barrier Experience or on-job training
Licence / registration No licence required
ANZSCO skill level 2
Next-day ready Yes

Unverified — this label is model-generated and not yet clinician-reviewed. Confirm against the WTDS before relying on it.

How this was determined (model-generated): Customer services rep: experience substitutes and on-job training suffices, no regulatory gate; genuinely next-day ready. Sound.

Entry Requirements

  • NZQF Diploma (ANZSCO Skill Level 2)
  • At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. For entry-level positions on-the-job training is sufficient.

Further Comments

  • There are opportunities for flexibility of movement.