Collects consumer, commercial, insurance and other forms of debt for clients, makes arrangements to settle overdue accounts, formalises payment arrangements and follows up until accounts are fully paid.

Liaises with clients, credit staff, accounts receivable departments, process servers, private investigators, barristers and solicitors to find solutions to payment problems; identifies, locates and notifies debtors of overdue accounts in writing, by telephone and in person, and arranges for payments to be made; traces addresses of debtors who have moved; arranges new repayment plans for debtors having difficulties making existing repayments; refers debtors' disputes to creditors; issues instructions for the commencement of legal action and enforcement to recover money; arranges for money and goods collected to be transferred to creditors' possession, and prepares statements of account for creditors; records amounts collected and notes any further action required; complies with debt collection guidelines and relevant legislation.

• Works indoors in offices, call centres and people’s homes. Ventures outdoors when searching for debtors.
• Indoor workspaces are generally adequately heated, ventilated, cleaned and lit; however conditions may vary substantially when visiting people’s homes.

• Sedentary to light physical demand levels.
• Sits frequently to liaise with clients, colleagues and fellow professionals.
• Frequently stands and walks when visiting debtors and attending meetings.
• Stretching, twisting, climbing and lifting are not typically significant components of the job.
• Bending, squatting or crouching are not typically significant components of the job.
• Repetitive hand and finger movements are frequent when operating a computer or using writing implements.
• Driving is likely to be required on a frequent to constant basis.
• Use of minor office hand-held objects and equipment such as pens, calculators and staplers, as well as computers and telephones will be occasional to frequent.
• Mental skills necessary include administration, organisation, research, clerical and communication (including negotiation) skills.

A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

There are opportunities for flexibility of movement.