Operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls; responds to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties; investigates operating system problems and informs maintenance services; alerts emergency services when required; records details and determines charges for designated types of calls; may monitor the efficiency of systems and maintain service sampling records.

• Works indoors in an office environment.
• Indoors work areas are adequately heated, ventilated, cleaned and well maintained.

• This job involves sedentary work.
• Constantly sits at a telephone switchboard.
• Standing or walking is not a significant requirement.
• Stretching, twisting, climbing and lifting are not significant requirements of the job.
• Bending, squatting or crouching movements should be unnecessary or infrequent.
• Repetitive hand and finger movements are frequent to constant when operating a switchboard, telephones or using a computer to record collected data.
• Driving is not a significant requirement of the job.
• Mental skills necessary include concentration, planning, organisation and communication/listening skills.

Nil (ANZSCO Skill Level 5).

There are opportunities for flexibility of movement.