Receives, sorts and despatches mail in a post office or postal sorting centre.

Receives and checks incoming mail and mail bags; assists with the verification of registered and special articles; operates mail processing equipment such as letter preparation lines, letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment; performs manual sorting duties and prepares documentation for despatching mail; processes underpaid mail, bulk mail lodgements, express mail and other mail services; investigates complaints regarding lost items.

• Works indoors in a postal office, mail sorting or workroom environment.
• Frequently works with electronic sorting machines.
• Frequently works in adequately heated and ventilated work spaces.

• Light to medium physical demand role.
• Frequently stands at sorting tables and manually checks mail and parcels or operates electronic sorting equipment.
• Frequently stands and walks and may move about the workspace.
• Stretching and climbing is not a significant component of the job.
• Occasionally lifts or carries if and when moving mail bags and loads and unloads these from mail vans. Weights should not exceed the medium range.
• Repetitive arm hand and finger movements are constant. Workers are expected to work at speed.
• Bending may be necessary for occasional lifting, but squatting or crouching movements should not be required.
• Mental skills necessary include organisational skills.

Nil (ANZSCO Skill Level 5).

• There are opportunities for flexibility of movement.
• Shift-work is a likely requirement.