Collects, sorts and despatches mail within an organisation.

Receives and checks incoming mail and mail bags; assists with the verification of registered and special articles; operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment; performs manual sorting duties and prepares documentation for despatching mail; processes underpaid mail, bulk mail lodgements, express mail and other mail services; investigates complaints regarding lost items.

• Works indoors in an office environment for government departments, larger business and a range of other organisations.
• Generally works in adequately heated and ventilated work spaces.

• Light to medium physical demand. Frequently stands or sits at sorting benches or office desks and manually weighs, franks, stamps or addresses outwards mail and packages
• Frequently walks about the organisation’s departments and regularly delivers or picks up mail for dispatch and delivers large quantities or urgent mail by vehicle or foot.
• Will need to operate franking machines and a range of other office equipment.
• Stretching, twisting and climbing activities are not typically a significant component of the job.
• Lifting, pulling and carrying movements will be within a light to medium weight range.
• Bending, squatting or crouching will occasionally be required when lifting items or carrying out deliveries.
• Repetitive arm hand and finger movements will be required when sorting the mail and when working office machines such as computers.
• Driving is not a significant component of the job unless the employee is operating a vehicle to make deliveries.
• Mental skills necessary include communication and organisational skills.

Nil (ANZSCO Skill Level 5).

There are opportunities for flexibility of movement but they are limited.