Analyses, evaluates and processes credit and loan applications. May work in a call centre.

Analyses information about customers and examines references, credit ratings, investment risks, pay slips and other information against predetermined policy standards; contacts financial and credit institutions to obtain information about customers; prepares papers setting out conditions of credit and loans, rates of repayment and loan periods, and provides information about customers' standing to financial and credit institutions; authorises the approval of credit and loan applications and recommends credit and loan conditions and limits; keeps records of payments, and prepares routine letters requesting payment for overdue accounts and forwards these for legal action; answers inquiries concerning credit standing of customers, loan balances and penalties; may recommend, approve and arrange mortgages; may work in a call centre.

• Works indoors in an office or call centre environment connected to financial institutions.
• Works predominantly at office desks, usually with a computer workstation.
• Usually works in adequately heated and ventilated spaces.

• Sedentary role.
• Employees spend the day predominantly sitting at a workstation carrying out a variety of both manual and computerised data entry and processing tasks.
• Occasional standing and walking about the office is required to collect data and confer with colleagues.
• Lifting, stretching, twisting, climbing is not a significant component.
• Repetitive arm hand and finger movements are constantly required for data-entry and data processing tasks.
• Bending, squatting or crouching is not a significant feature of the job.
• Driving is not a significant feature of the job.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Employees will also need to operate printers, copiers and refill paper trays and ink supplies.
• Mental skills necessary include a high level of concentration, mathematical accuracy and organisation.

An NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3). In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

There are opportunities for flexibility of movement.