Receives deposits and pays out money in a financial or commercial institution, keeps records of transactions, issues receipts and cashes cheques.

Greets customers, identifies their needs and answers customer inquiries; ensures customers' forms are filled in correctly and checks customers' identification; accepts cash and cheques deposited by customers, verifies records and receipts, and credits customers' accounts; pays money to customers according to advice slips, cheques and negotiable documents, and debits customers' accounts; provides change, cashes cheques and records transactions; opens and closes accounts for customers; balances cash and advises supervisors of cash position and discrepancies; explains and promotes bank services to customers and refers them to appropriate financial services.

• Works indoors in banking environments or facilities where significant amounts of cash are taken and paid out over the counter.
• Works at counters and deals directly with the public.
• Frequently works in adequately heated and ventilated spaces.

• Sedentary
• Staff frequently sit or stand at an office desk or bank counter and carry out a variety of manual and electronic cash transactions, including transfers, cheque and credit card payment processing.
• Occasionally walking about the office or bank is necessary.
• More than light lifting is unlikely to be required.
• Bending, squatting or crouching is not a significant feature of the job.
• Stretching, twisting, climbing is not a significant component of the job.
• Frequent to constant repetitive hand and finger movements are necessary for operating keyboards, calculators and other adding machines.
• Use of hand-held objects such as pens, calculators and staplers will be occasional. There will be a need to operate adding machines and other office equipment and staff will refill paper rolls and ink supplies as necessary.
• Mental skills necessary include mathematical, keyboarding and communication skills.

An NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3).

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

There are opportunities for flexibility of movement but they are limited.