Receives patients/clients in medical/health-related consulting rooms, makes appointments, keeps records, and may invoice and process payments.

Greets patients/client and associated persons, confirms personal details, and directs them to the appropriate room/person or waiting area; facilitates patient/client registration; arranges, records, and reminds of appointments by telephone, email, text message, or letter; creates, locates, and updates patient/client files; may invoice for services, receive and process payments, and may reconcile accounts and follow-up overdue payments; answers general enquiries and provides information on the services offered by the business/organisation; answers and transfers telephone calls; receives and distributes correspondence, messages, and deliveries; maintains the reception area; may perform other clerical tasks such as word processing, data entry, filing, mail dispatch, supply ordering, printing and photocopying, standard form completion, and level of service monitoring; receives and may assist in resolving complaints from patients or associated persons; maintains security and confidentiality of patient/client information.

• Indoors office environment in medical/health-related consulting rooms.
• Works predominantly at reception and office desks and computer workstations.
• Generally, works in adequately heated and ventilated spaces.

• Sedentary role. Frequently stands and/or sits at a workstation to carry out a variety of manual or computerised data entry, word processing tasks, and general office duties. May occasionally walk about the premises.
• Stretching, twisting, climbing, lifting, or carrying is not significant component of the job. Bending, squatting, or crouching movements should be unnecessary.
• Repetitive arm, hand, and finger movements are constant for data entry and word processing tasks.
• Use of hand-held objects such as pens, hole-punches, calculators, and staplers, as well as telephones will be frequent. Will also need to operate printers, copiers, and a range of other office equipment, and refill paper trays and ink supplies.
• Mental skills necessary include sound information processing, recording, and keyboarding skills; accuracy around numbers, dates, and times; good verbal and written communication skills; and organisational skills.

A relevant New Zealand Register Level 2 or 3 qualification (a certificate) or at least one year of relevant experience (ANZSCO Skill Level 4). Sound computer skills. In some instances, particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training may be sufficient.

There are opportunities for flexibility of movement.