Hotel or Motel Receptionist
542113 · Sedentary Next-day readyHotel and motel receptionists check guests in and out, make reservations, process payments, and provide general customer service and information.
Description
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Typical work tasks
Greets and welcomes visitors, and directs them; arranges and records details of appointments; answers inquiries and provides information on the goods, services and activities of the organisation; answers, connects and transfers telephone calls; receives and resolves complaints; receives and distributes correspondence, facsimile messages and deliveries; maintains the reception area; advises on and arranges reservations and accommodation; may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.
Typical work environment
- Indoors office environment in a hotel or motel.
- Works predominantly at reception and office desks and computer workstations.
- Generally works in adequately heated and ventilated spaces.
Typical physical and mental demands
- Sedentary role.
- Frequently stands at a reception desk and/or sits at a workstation to carry out a variety of both manual and computerised data entry and word-processing tasks and general office duties.
- May occasionally walk about the premises.
- Stretching, twisting, climbing, lifting or carrying is not significant component of the job.
- Bending, squatting or crouching movements are not significant component of the job.
- Repetitive arm hand and finger movements are constant for data-entry and word-processing tasks.
- Use of hand-held objects such as pens, calculators and staplers, as well as telephones will be frequent. Will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
- Mental skills necessary include a sound level of recording, calculating, organisation and communication skills.
Enter via experience or on-the-job training; no mandatory pre-entry qualification. Flagged next-day ready.
How this was determined (model-generated): Hotel/Motel Receptionist: on-the-job training sufficient for entry-level; no licence.
Entry Requirements
A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.
Further Comments
There are opportunities for flexibility of movement but they are limited.