Provides clerical support to clinical staff in a medical ward or service setting and is generally the first point of contact for patients, visitors, and internal clients to that ward or service. The Ward Clerk performs various administrative tasks associated with the operation of the clerical aspects of the ward/service, including appointments, admissions, and discharges, and the related data entry of patient information into relevant systems.

Greets and welcomes patients, confirms personal details, provides information, and directs patients to the appropriate room/person; locates and updates patient files; completes clerical tasks relating to appointments, admissions, and discharges by a variety of means including letter, email, telephone, text message, and form completion; answers and transfers telephone calls; answers general enquiries; maintains supply of standard forms; receives and may assist in resolving complaints from patients and the public; may perform other clerical tasks such as word processing, data-entry, filing, mail dispatch, supply ordering, printing and photocopying, and input/output monitoring.

• Works indoors in an office or ward environment associated with hospitals and other clinical services.
• Works predominantly at reception and office desks and computer workstations.
• Generally works in adequately heated and ventilated spaces.

• Sedentary role. Frequently stands and/or sits at a workstation to carry out a variety of manual or computerised data entry, word processing tasks, and general office duties. May occasionally walk about the premises.
• Stretching, twisting, climbing, lifting, or carrying is not significant component of the job. Bending, squatting, or crouching movements should be unnecessary.
• Repetitive arm hand and finger movements are constant for data entry and word processing tasks.
• Use of hand-held objects such as pens, hole-punches, calculators, and staplers, as well as telephones will be frequent. Will also need to operate printers, copiers, and a range of other office equipment, and refill paper trays and ink supplies.
• Mental skills necessary include: sound information processing and recording skills; accuracy around numbers, dates, and times; good verbal and written communication skills; and organisational skills.

• A relevant New Zealand Register Level 2 or 3 qualification (ANZSCO Skill Level 4) or at least one year of relevant experience. In some instances particular experience and/or on-the-job training may be required.
• For entry-level positions on-the-job training may be sufficient.

There are opportunities for flexibility of movement.