Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Greets and welcomes patients, and directs them to the appropriate person; arranges and records details of admissions; answers, connects and transfers telephone calls; receives and resolves complaints from patients and the public; may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.

• Works indoors in office environment associated with hospitals and other residential health care facilities.
• Works predominantly at reception and office desks and computer workstations.
• Generally works in adequately heated and ventilated spaces.

• Sedentary
• Frequently stands and/or sits at a workstation to carry out a variety of both manual and computerised data entry and word-processing tasks and general office duties.
• May occasionally walk about the premises.
• Stretching, twisting, climbing, lifting or carrying is not significant component of the job.
• Bending, squatting or crouching movements should be unnecessary.
• Repetitive arm hand and finger movements are constant for data-entry and word-processing tasks.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will be frequent. Employees will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills necessary include a sound level of recording, calculating, organisation and communication skills.

A New Zealand Register Level 2 or 3 qualification (ANZSCO Skill Level 4) or at least one year of relevant experience. In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

• There are opportunities for flexibility of movement.