Provides customer service in a motor vehicle servicing and sales context.

Meet and greet customers; prepare job sheets noting requirements such as WOF, service etc; tags customer’s keys and note details in spreadsheet; arranges transport for customers if required; issues loan cars; inspects loan cars for fuel, WOF, registration, servicing requirements and note any damage; attend promotional events; test drive cars; delivers cars to clients; estimates timeframes for work when booking in; liaise with mechanics regarding any issues and advise customers as required; prepare quotes for any work to be carried out; liaise with parts department re availability of parts; liaise with warranty companies; prepare warranty claims and documentation; undertakes data entry; attend educational events regarding new products; maintains CSR database; follows-up any issues with customers and resolve complaints promptly; process payments – till, eftpos and credit card facilities.

• Works indoors in office environment and may enter workshop. Goes outdoors when making deliveries.
• Works predominantly at office desks and computer workstation.
• Frequently works in adequately heated and ventilated spaces.

• Sedentary
• Constantly sits at a workstation and carries out a variety of both manual and computerised data entry and word-processing tasks and general office duties.
• Employees occasionally stand and walk.
• Lifting, carrying, stretching, twisting or climbing is not a significant component of the job.
• Bending, squatting or crouching movements are not a significant component of the job.
• Repetitive arm hand and finger movements are frequently required for data-entry and word-processing tasks.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Operates printers, copiers and a range of other office equipment and refills paper trays and ink supplies.
• Mental skills include recording, organisation, planning and communication.

A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

There are opportunities for flexibility of movement.