Greets and welcomes visitors, and directs them to the appropriate person; arranges and records details of appointments; answers inquiries and provides information on the goods, services and activities of the organisation; answers, connects and transfers telephone calls; receives and resolves complaints from clients and the public; receives and distributes correspondence, facsimile messages and deliveries; maintains the reception area; advises on and arranges reservations and accommodation; may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.

• Works indoors in office environment which may range from a large corporate-type head office down to a smaller sole-charge office.
• Works predominantly at office desks and computer workstation.
• Frequently works in adequately heated and ventilated spaces.

• Sedentary role.
• Constantly sits at a workstation and carries out a variety of both manual and computerised data entry and word-processing tasks and general office duties.
• Employees occasionally stand and walk about the office.
• Lifting, carrying, stretching, twisting or climbing is not a significant component of the job.
• Bending, squatting or crouching movements are not a significant component of the job.
• Repetitive arm hand and finger movements are constant for data-entry and word-processing tasks.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Operates printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills include recording, organisation and communication.

A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

There are opportunities for flexibility of movement.