Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Answers inquiries about goods and services, and provides information about their availability, location, price and related issues; responds to inquiries about problems and provides advice, information and assistance; records information about inquiries and complaints; refers complex inquiries to team leaders or expert advisers; issues relevant forms, information kits and brochures to interested parties; accesses and operates computer network systems and communication systems such as public address and paging systems; may refer inquiries to other sources.

• Works indoors in office environment which may range from a large corporate-type head office down to a smaller sole-charge office.
• Works predominantly at office desks and computer workstation.
• Generally works in adequately heated and ventilated spaces.

• Sedentary role.
• Constantly sits at a workstation and carries out a variety of both manual and computerised data entry tasks.
• Employees occasionally to frequently stand and walk about the office to facilitate the collection of resources, carry out research and meet with customers.
• Lifting, carrying, stretching, twisting or climbing is not a significant component of the job.
• Bending, squatting or crouching movements are not a significant component of the job.
• Repetitive arm hand and finger movements are constant for data-entry, word-processing tasks and when using the phone.
• Use of hand-held objects such as pens, calculators and staplers, as well as computers and telephones will also be frequent. Employees will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills necessary include a sound level of recording, organisation and communication skills.

A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

There are opportunities for flexibility of movement.