Answers customer telephone, internet and email inquiries about goods and services, and promotes the goods and services.

• Answers incoming calls, emails and messages, and assists customers with their specific inquiries
• Identifies requirements and records information into computer systems
• Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer.
• Updates databases to reflect changes to the status of customers and prospective customers.
• Arranges the despatch of goods, information kits and brochures to customers and interested parties.
• Undertakes clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact.
• Issues invoices and receives electronic payments for goods and services provided.

• Works indoors in office environments.
• Works predominantly at an office desk with a computer workstation.
• Frequently works in adequately heated and ventilated spaces.

• Sedentary
• Constantly sits at a workstation and carries out a variety of both manual and computerised data entry and word processing tasks and answers the phone or makes calls.
• Occasionally employees stand and walk about the office to communicate with other staff members.
• Lifting, carrying, stretching, twisting or climbing is not a significant component of this job.
• Bending, squatting or crouching is not a significant component of this job.
• Repetitive arm hand and finger movements are constant for computer related tasks.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills necessary include a sound level of recording, organisation and communication skills.

A New Zealand Register Level 2 or 3 qualification (ANZSCO Skill Level 4) or at least one year of relevant experience. In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient.

• There are opportunities for flexibility of movement.