Performs a variety of clerical and administrative tasks relating to the provision of home support services to clients.

Receives and tracks referrals; liaises with agencies funding home support; may visit clients to evaluate their support needs or receive this information from other sources; and coordinates the delivery of required support services. Likely to perform general clerical duties including: records, prepares, sorts, classifies and files information; sorts, opens and sends mail; photocopies, faxes and scans documents; prepares reports of a routine nature; records issue of equipment to staff; manages rosters; receives letters and telephone messages; transcribes information onto computers, and proofreads and corrects copy; may provide customers with information about services; may perform receptionist duties.

• Works primarily indoors in an office environment but may also travel and visit clients at their homes or agencies funding home support.
• Works predominantly at an office desk and a computer workstation.
• Frequently works in adequately heated and ventilated spaces.

• Predominantly sedentary
• Constantly sits at a workstation and carries out a variety of both manual and computerised data entry and word-processing tasks.
• Occasionally stands and walks about the office. Occasionally travels to meet clients or funders so driving may be necessary.
• Stretching, twisting, climbing and lifting or carrying is not a significant component of this job.
• Bending, squatting or crouching is not a significant component of this job.
• Repetitive arm hand and finger movements are constant for data-entry and word-processing tasks.
• Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.
• Mental skills necessary include a sound level of recording, organisation and communication skills.

A New Zealand Register Level 2 or 3 qualification or at least one year of relevant experience (ANZSCO Skill Level 4). In some instances particular experience and/or on-the-job training may be required. For entry-level positions on-the-job training is sufficient. Some employers may require an employee to hold a Driver Licence.

There are opportunities for flexibility of movement.