Provides services for the safety and comfort of aircraft passengers.

Checks passengers' tickets and directs them to seats; receives and stows food, equipment and cabin baggage; makes public announcements; conducts safety checks and demonstrations of safety equipment and procedures; carries out emergency procedures, assists and directs passengers in emergencies; distributes reading material, pillows, blankets and other amenities for the comfort of passengers; operates galleys, prepares and heats food for passengers and serves refreshments and meals; coordinates the sale of goods to passengers; manages the completion of any customs and immigration documentation which may be required; and tidies aircraft.

• Works indoors.
• Work areas are generally adequately heated and ventilated.
• Work spaces will typically be clean and well-maintained, but may be messy or unsettled at times – especially in the case of air turbulence when passengers may experience travel sickness.

• Sedentary to light but occasionally medium physical demand level.
• Walks or stands frequently to enable attendance to passengers’ needs.
• Occasionally sits for small portions of time, for example at takeoffs and landings.
• Occasionally to frequently stretches and reaches across.
• Twisting of the body or neck may be required occasionally.
• Contact with skin irritants or water is not a significant component of the job.
• Occasionally carries and lifts food trays and items of passenger baggage, or possibly small children.
• Bending squatting or crouching movements may occur occasionally.
• Repetitive arm, hand and finger movements are necessary on a frequent basis (e.g. providing service).
• Use of hand-held objects such as pens and bottle openers will be occasional.
• Mental capabilities necessary include a high level of communication, organisational and practical skills.

A New Zealand Register Level 4 qualification or at least three years of relevant experience (ANZSCO Skill Level 3). Flight Attendants must be at least 18 years old, hold a first aid certificate, hold a current passport without restrictions and pass aviation security checks. Some airlines have height, eyesight and strength specifications and require swimming ability. Most airlines assess candidates as part of pre-employment courses.

There are opportunities for flexibility of movement.