Advises, plans and books travel, accommodation and associated arrangements for clients.

Determines clients' requirements for travel, accommodation and special interests; suggests itineraries based on available travel routes, availability and convenience of transport and cost; makes and confirms travel and accommodation reservations and informs clients of bus, plane, ship and train connections; notifies clients of travel dates, baggage limits, and medical and visa requirements; provides information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents; assists with travel clearances; collects payments and issues clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation; provides information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques; answers inquiries from tourists and offers suggestions about tours, travel routes, accommodation and local customs; provides literature and information on local and national tours and places of interest; discusses transport availability and cost.

• Works indoors in a travel agency office environment which may range from a large corporate-type head office down to a smaller sole-charge office or a call centre.
• Works predominantly at office desks, equipped with a computer workstation.
• Usually works in adequately heated and ventilated spaces.

• Sedentary physical demand level.
• Sits for extended periods of time. Deals with customers face to face and over the phone on a constant basis. Occasional standing and walking.
• Stretching, twisting, climbing and more than a sedentary level of lifting is not a significant component of the job.
• Bending, squatting or crouching movements are not required.
• Repetitive hand and finger movements are constantly required to use a computer and writing instruments.
• Driving is not a significant component of the job.
• Use of office hand-held objects and general office equipment.
• Mental skills necessary include, geographical and travel booking systems knowledge, as well as accuracy, organisation and communication.

An NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• There are opportunities for flexibility of movement but they are limited.
• Periodically employees are likely to be required to travel locally, nationally or internationally to experience the travel products they are selling to clients.