Carries out crowd control duties at entertainment, sporting or recreational venues.

Issues security passes to authorised visitors and gives directions; maintains order at venues where there are large gatherings of people.

• Employees work both indoors and outdoors at entertainment, recreational and sporting venues.
• Employees carry out regular patrols, and walk and/or drive around the premises and perimeter in order to ensure that there are no breaches of security.
• Indoor work spaces and vehicles are generally adequately heated and ventilated. Employees may be required to work outside in all weather conditions.
• Employees may deal with dangerous situations.
• Employees may deal with some difficult or aggressive people in carrying out duties and could at times face stressful and personally hazardous situations.

• Light to occasionally heavy physical demand level.
• Employees frequently sit and/or stand and move about when venues for possible security breeches.
• Employees may occasionally stretch and reach during security incidents.
• Squatting or crouching may be required occasionally but is not a significant feature of this job.
• Twisting of the body or neck is likely if apprehending or confronting offenders.
• Contact with skin irritants or water is not a significant feature of this job.
• Heavy lifting, pulling or carrying may be required on an occasional basis if physical restraint is required to deal with an intruder or incident.
• Bending may be required when inspecting security elements of a facility.
• Repetitive movements are not a significant requirement of the job.
• Driving may be required to facilitate the inspection of the area under control.
• Use of a range of electronic communication and basic security equipment.
• Mental skills necessary include communication, organisation, analysis and decision-making and self-defence.

• A Certificate of Approval issued through the Ministry of Justice is required for this role. To get a certificate, applicants need to complete Certificate of Approval (COA) training otherwise known as mandatory training; pass a police background check and a public notification which lets members of the public make comments; apply for the certificate and pay a fee.
• To hold a COA, the Ministry of Justice and the PSPLA (Private Security Personnel Licensing Authority) require security guards to undertake mandatory training consisting of the following unit standards: 27360 – Conflict Management (Theory); 27361 – Conflict Management (Practical); and 27364 – Introduction to the Security Industry
• Regardless of where you work, or who you work for, all guards holding a COA with the following endorsements must complete the programme: Crowd Controller; Personal Guard; and Property Guard – Security Officer.
• The government regulations do not allow for any exemptions for the Conflict Management unit standards (27360, 27361), but if you have completed the National Certificate in Security (Level 2, 3 or 4) after 2009, then you may be exempt from unit standard 27364.

• There are opportunities for flexibility of movement but they are limited.
• Shift work is frequently required.