This occupation group covers ICT Support Technicians not elsewhere classified. Occupations in this group include: applications packager; computer systems technician; telecommunications computer systems technician.

Determines software and hardware requirements to provide solutions to problems; responds to queries on software and hardware problems; installs and downloads appropriate software; adapts existing programs to meet users’ requirements; ensures efficient use of applications and equipment; implements computer networks, designs and maintains websites; repairs and replaces peripheral equipment such as terminals, printer and modems; may work in a call centre.

• Works indoors at a helpdesk within a large organisation, available to computer users for a range of technical and training assistance in operating their workstations.
• May also be self-employed as a consultant providing on-call assistance to clients in their own homes or business organisations.
• Usually works in adequately heated and ventilated spaces.

• The physical demand is light to medium.
• Standing and walking is frequently required about the worksite.
• Sitting at computers is frequently necessary, when setting up systems/software or testing or trouble-shooting hardware or software problems.
• Stretching and reaching across is likely to be occasional when setting up machines or cabling.
• Bending, squatting, crouching, or kneeling will be occasional for some tasks, especially for installation work and accessing hard-drives.
• Twisting of the body or neck is likely to be occasional if working in a confined space.
• Contact with skin irritants or water is unlikely to be required.
• Lifting, pulling, and carrying are unlikely to exceed a medium physical demand.
• Repetitive movements relate to occasional use of hand tools and frequent computer keyboard use.
• Driving of vehicles is likely to be occasional and due to the need to drop off and pick up parts and if driving to client premises.
• Use of hand-held tools and power tools will include computers, computer programs, and small electronic repair tools such as screwdrivers, pliers and soldering irons.
• Mental skills necessary include technical, computing, problem-solving and communication.

A New Zealand Register Level 5 or 6 qualification or at least three years relevant experience (ANZSCO Skill Level 2). In some instances particular experience and/or on-the-job training may be required.

There are opportunities for flexibility of movement.