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ICT Support Technician

313112 · Medium Next-day ready

Career data Close match

Information technology helpdesk and support technicians give technical support to computer users. They may set up computer equipment and resolve technology problems.

Most common salary $61k – $97k
Upper salary up to $131k
Training 0-2 years

Description

Provides support, education and guidance in the development and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.

Typical work tasks

Computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.

Typical work environment

  • Works indoors at a helpdesk within a large organisation, available to computer users for a range of technical and training assistance in operating their workstations.
  • Usually works in adequately heated and ventilated spaces.

Typical physical and mental demands

  • The physical demand is light to medium.
  • Standing and walking is frequent about the worksite.
  • Sitting at computers is frequent, when setting up systems/software or testing or trouble-shooting hardware or software problems.
  • Stretching and reaching across is likely to be occasional when setting up machines or cabling. Bending, squatting, crouching, or kneeling will be occasional for some tasks, especially installation work and accessing hard-drives.
  • Twisting of the body or neck is not a significant requirement.
  • Contact with skin irritants or water is not required.
  • Lifting, pulling, and carrying tasks are unlikely to exceed light to medium physical demand.
  • Repetitive movements are occasionally required and are likely to include use of hand tools and frequent computer keyboard use.
  • Driving of vehicles is likely to be occasional (in some cases not required) and due to the need to visit sites to perform services.
  • Use of hand-held tools and power tools will include small electronic repair tools for minor maintenance tasks.
  • Mental skills necessary include technical, computing, problem-solving and communication.
Entry signal Reviewed

Enter via experience or on-the-job training; no mandatory pre-entry qualification. Flagged next-day ready.

Entry barrier Experience or on-job training
Licence / registration No licence required
ANZSCO skill level 2
Next-day ready Yes

How this was determined (model-generated): ICT Support Technician: tertiary qual only 'recommended', entry-level OJT sufficient; no licence. experience_or_training correct.

Entry Requirements

  • To become a computer systems technician, a tertiary qualification in computer science, information technology or electronic engineering is recommended (ANZSCO Skill Level 2).
  • Training on the job: Computer systems technicians gain skills on the job and attend training courses to keep up to date with developments in information and communication technology. For entry-level positions on-the-job training may be sufficient.

Further Comments

There are opportunities for flexibility of movement.