Provides support, education and guidance in the development and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.

Determines software and hardware requirements to provide solutions to problems; responds to queries on software and hardware problems; installs and downloads appropriate software; adapts existing programs to meet users’ requirements; ensures efficient use of applications and equipment; implements computer networks, designs and maintains websites; repairs/replaces peripheral equipment such as terminals, printer and modems; may work in call centre.

• Works indoors at a helpdesk within a large organisation, available to computer users for a range of technical and training assistance in operating their workstations.
• Usually works in adequately heated and ventilated spaces.

• The physical demand is light to medium.
• Standing and walking is frequent about the worksite.
• Sitting at computers is frequent, when setting up systems/software or testing or trouble-shooting hardware or software problems.
• Stretching and reaching across is likely to be occasional when setting up machines or cabling.
• Bending, squatting, crouching, or kneeling will be occasional for some tasks, especially for installation work and accessing hard-drives.
• Twisting of the body or neck is not a significant requirement.
• Contact with skin irritants or water is not required.
• Lifting, pulling, and carrying tasks are unlikely to exceed light to medium physical demand.
• Repetitive movements are occasionally required and are likely to include use of hand tools and frequent computer keyboard use.
• Driving of vehicles is likely to be occasional (in some cases not required) and due to the need to visit sites to perform services.
• Use of hand-held tools and power tools will include small electronic repair tools for minor maintenance tasks.
• Mental skills necessary include technical, computing, problem-solving and communication skills.

A New Zealand Register Level 5 or 6 qualification or at least three years relevant experience (ANZSCO Skill Level 2). In some instances particular experience and/or on-the-job training may be required.

There are opportunities for flexibility of movement.