A Needs Assessment Service Coordinator seeks to ensure that people who have a physical or intellectual disability, people aged 65 or over, and people who have a mental health issue, are provided the support or services to which they are entitled so they can live as independently as possible.

Receive client referral and review any associated documents; meet and greet client; explain the process to the client; conduct the needs assessment using the prescribed process and assessment tools; inform client of the outcome; work with client to develop a client-centred plan with which the client agrees; coordinate support or services as entitled and required; and monitor and adjust support or services as required.

• Typically works indoors in office situations for government bodies, health agencies, local councils, schools, or community agencies but may visit homes and community locations.
• Usually works in adequately heated and ventilated offices, but conditions at off-site locations can vary.

• Sedentary physical demand levels.
• Frequently sits when carrying out interviews, meeting with fellow professionals, or when completing assessment reports.
• Stands and walks when working in the field.
• Stretching up and reaching across is not a significant feature of the job.
• Bending squatting, crouching, and kneeling is not a significant component of the job.
• Twisting of the body or neck is not a significant feature of the job.
• Contact with skin irritants or water is not a significant feature of the job.
• Lifting, carrying, and holding is not a significant feature of the job.
• Repetitive movements are likely when using a computer or keeping written notes.
• Driving is likely to be required.
• Use of hand-held objects and equipment will include phones, computers, diaries, and other record-keeping and office equipment.
• Mental activities necessary include assessment, computing, communication, decision-making, report writing, knowledge of relevant social legislation, and good communication skills with cultural sensitivity/knowledge.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.
• A Class 1 Driver Licence is likely to be required.

• There are opportunities for flexibility of movement.
• May work with people in very distressing personal situations.