Assists individuals, families and groups with getting access to housing to prevent homelessness and contribute to client and family wellbeing.

Listens to client’s description of their current housing situation and determines whether they are eligible for emergency housing; outlines emergency housing options to clients; creates or updates the client’s case file; co-ordinates the uptake of emergency housing; manages problematic behaviour displayed by tenants; maintains knowledge of emergency housing options and accesses information on placement availability

• Typically works indoors in office situations. Usually works in adequately heated and ventilated May be required to visit clients and facilitate access to accommodation in which case there will be occasional need to venture outdoors.
• May need to manage clients who have mental health issues and/or who may be recently released from prison.

• Sedentary physical demand levels.
• Frequently sits when carrying out interviews, meeting with fellow professionals or when completing reports.
• Stands and walks when working in the field.
• Stretching up and reaching across is not a significant feature of the job.
• Bending squatting, crouching and kneeling is not a significant component of the job.
• Twisting of the body or neck is not a significant feature of the job.
• Contact with skin irritants or water is not a significant feature of the job.
• Lifting, carrying and holding is not a significant feature of the job.
• Repetitive movements are likely when using a computer or keeping written notes.
• Driving is likely to be required.
• Use of hand-held objects and equipment will include computers, diaries and other record-keeping and office equipment.
• Mental activities necessary include assessment, computing, communication, decision-making, report writing, knowledge of relevant social legislation and good communication skills with cultural sensitivity/knowledge.

A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

• There are opportunities for flexibility of movement.
• May work with people in distressing personal situations.