• Develops and implements whānau [extended families] aspirational plans, and will provide a whanau-centred service working towards whānau self-management. Fundamentally, the purpose of this role is to empower whānau to achieve whānau ora [healthy families].
• Work is generally aligned to Whānau Ora Pou [pillar] outcomes: pou tahi [1] – self-managing leaders and empowered; pou rua [2] - leading healthy lifestyles; pou toru [3] - confidently participating in Tē Ao Māori [the Māori world]; pou whā [4] - participating fully in society; pou rima [5] - economically secure and successfully involved in wealth creation; pou ono [6] - cohesive, resilient, and nurturing; and pou whitu [7] - responsible stewards of their living and natural environments.

Promote a proactive approach to whānau self-determination and wellbeing; provide support to whānau to bring about better whānau outcomes; work in alignment with the Whānau Ora Pou outcomes; receive referrals and engage with whānau in a timely manner; provide support to those who enquire by phone and/or drop-in; undertake visits, virtual or physical, with whānau to establish their needs; support whānau to develop a plan to deliver on their goals and aspirations; support whānau to access opportunities, services, and community initiatives that will help them respond to their immediate situation of need; utilise the Te Taura Tautoko fund to support whānau; work with whānau to review and monitor their plans and progress; work in collaboration with other services, adhering to the relevant agency policy regarding informed consent and safety; build a network and relationships with key community partners; ensure data is entered and up-to-date; and meet reporting requirements.

• Works indoors in office or meeting room settings but frequently drives a vehicle to visit whanau at home, at marae, or in other settings.
• Usually works in adequately heated and ventilated offices, but conditions at off-site locations may vary greatly.
• May be required to work flexibly in terms of location and hours, to meet client needs.

• Sedentary to light physical demand levels.
• Frequently sits when having meetings or talking with whanau members, carrying out interviews, or when completing case-notes or reports. Stands and walks when working in the field.
• Stretching up and reaching across, bending, squatting, crouching, and kneeling are not significant requirements of the job. Twisting of the body or neck, or lifting, carrying, and holding are not a significant feature of the job. Contact with skin irritants or water is not a significant feature of the job.
• Repetitive hand and finger movements are likely when using a computer or keeping written notes.
• Driving is likely to be required on an occasional to frequent basis.
• Use of hand-held objects includes record-keeping and office equipment and telephones.
• Mental skills include assessment, planning, computing, communication, decision-making, report writing, knowledge of relevant legislation, and good communication skills with cultural sensitivity/knowledge of tikanga [protocol].

A relevant tertiary qualification is valued but relevant experience and/or on-the-job training is also valued (e.g. understanding Te Reo [the Māori language] and tikanga). A Full Class 1 Driver Licence. Computer literacy.

• There are opportunities for flexibility of movement but they are limited.
• Likely to work with people in very stressful and distressing personal situations.