Facilitates between clients in need and community services; assesses resources for health, welfare, recreation, housing, employment and other community services; leads and assists in the implementation of pilot projects in community development and self-help, and plans and implements research projects to address client needs, organisation goals and social policy; co-operates with community organisations, social agencies and voluntary groups to improve services and develop new services; conducts individual and family case interviews to identify the nature and extent of clients' problems; assists clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies; analyses, develops, promotes and implements social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resources; monitors the progress of clients by maintaining contact; compiles case reports and records.

• Works indoors in office situations as part of government bodies, local councils, schools or community agencies.
• Usually works in adequately heated and ventilated offices, but conditions at off-site locations may vary greatly.

• Sedentary to light physical demand levels.
• Frequently sits when carrying out interviews, meeting with fellow professionals or when completing reports. Stands and walks when working in the field.
• Stretching up and reaching across, bending squatting, crouching and kneeling are not significant features of the job.
• Twisting of the body or neck is not a significant feature of the job.
• Contact with skin irritants or water is not a significant feature of the job.
• Lifting, carrying and holding is not a significant feature of the job.
• Repetitive hand and finger movements are likely when using a computer or keeping written notes.
• Driving is likely to be required on an occasional to frequent basis.
• Use of hand-held objects includes record-keeping and office equipment.
• Mental skills include assessment, computing, communication, decision-making, report writing, knowledge of relevant social legislation and good communication skills with cultural sensitivity/knowledge.

A relevant tertiary qualification (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

• There are opportunities for flexibility of movement but they are limited.
• Will work with people in very stressful and distressing personal situations.