A health navigator is a member of the health care team who helps individuals overcome barriers to quality care. They address barriers including access to health care, insurance or lack thereof, poor health literacy, transportation, child care and more. The health navigator works in collaboration with the primary care provider and all members of the health care team.

Accepts referrals and manages assigned caseload; develops care initiatives to assess and coordinate chronic disease care management for their patient population in a manner that is medically appropriate and cost effective; responsible and accountable for direct and indirect patient care for designated patient populations; assesses healthcare needs and identifies community resources; serves as patient advocate and assists in identification and improvement of service delivery.

Usually works in adequately heated and ventilated offices or meeting rooms.

• Sedentary to light physical demand levels.
• Frequently sits when carrying out interviews, meeting with fellow professionals or when completing reports. Stands and walks are not significant component of the job.
• Stretching up and reaching across, bending squatting, crouching, and kneeling are not significant features of the job.
• Twisting of the body or neck is not a significant feature of the job.
• Contact with skin irritants or water is not a significant feature of the job.
• Lifting, carrying, and holding is not a significant feature of the job.
• Repetitive hand and finger movements are likely when using a computer or keeping written notes.
• Driving is not a significant component of this job.
• Use of hand-held objects includes record-keeping and office equipment.
• Mental skills required include strong analytical and data management skills, empathy, assessment, computing, decision-making, report-writing, knowledge of relevant legislation, good communication skills and cultural sensitivity/knowledge.

• A relevant tertiary qualification such as a bachelor degree in nursing (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.
• A current Annual Practising Certificate is required.

• There are opportunities for flexibility of movement.
• Will work with people in very stressful and distressing personal situations.