This occupation group covers ICT support and test engineers not elsewhere classified. Occupations in this group include usability architect.

• Assists in troubleshooting, diagnosing, testing and resolving system problems and issues; develops, conducts and provides technical guidance and training in application software and operational procedures; analyses, evaluates and diagnoses technical problems and issues; tests, identifies and diagnoses functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification; performs organisational systems architecture reviews and assessments, and recommends current and future hardware and software strategies and directions; creates and reviews technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems.

• Typically works indoors in offices and meeting rooms.

• Works in adequately lit, heated, ventilated and clean, well maintained workspaces.

• Sedentary to light physical demand.

• Frequently sits in offices, in meetings and at a computer workstation.

• Stands and walks around the office and the wider workspace to confer with colleagues, attend meetings and to provide technical support and guidance.

• There is an occasional requirement for lifting, carrying or pulling, but this is unlikely to be a significant component of the role.

• Bending, squatting, crouching, stretching, twisting, and climbing are not like likely to be significant components of the job.

• Frequent repetitive hand and finger movements are required when using hand tools and equipment including writing instruments, calculators and computers.

• Occasional driving of vehicles may be required to facilitate attendance at meetings or to visit satellite locations.

• Mental skills necessary include high cognitive functioning with analytical, computing, report writing, communication, interpersonal, planning, organisational, problem solving, critical thinking and decision-making capabilities and a working knowledge of network administration, software installation and design.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

There are opportunities for flexibility of movement.