Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help desk support and user training.

• Provides specialist skills in supporting and troubleshooting network problems and emergencies; installs, configures, tests, maintains and administers new and upgraded networks, software database applications, servers and workstations; provides network programming in support of specific business needs and requirements; prepares and maintains procedures and documentation for network inventory, and records diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.

• Works indoors in offices and commercial premises.

Adequately lit, heated, ventilated and clean, well maintained workspaces.

• Sedentary to light physical demand.

• Frequently sits at computer workstations.

• Stands and walks around the office and the wider workspace to consult others, provide technical support and upgrade and install software.

• There is an occasional requirement for lifting, carrying or pulling, most likely within a light range.

• Bending, squatting, crouching stretching, twisting, and climbing are not a significant component of the job but may be required occasionally when attending to some installation and network upgrading work.

• Constant to frequent repetitive hand and finger movements are required when using hand tools and equipment including writing instruments, calculators and computers.

• Occasional driving of vehicles may be required to facilitate visits to clients’ premises or satellite offices.

• Mental skills necessary include a high level of cognitive functioning with analytical, computing, report writing, communication, interpersonal, planning, organisational, problem solving, critical thinking and decision-making capabilities and a working knowledge of network administration, software installation, repair tools and design.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

• There are opportunities for flexibility of movement.

• May need to work outside usual work hours to attend to network failures.