Troubleshoots and provides service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure; prepares and maintains documentation, policies and instructions, and records and details operational procedures and system logs; ensures that the design of computer sites allows all components to fit together and work properly, and monitors and adjusts the performance of networks; continually survey the current computer site to determine future network needs and make recommendations for enhancements in the implementation of future servers and networks.

• Works indoors in offices and meeting rooms.
• Outdoor work is unlikely to be required.
• Employees works in adequately lit, heated, ventilated and clean, well maintained workspaces.

• Sedentary to light physical demand.
• Frequently sits at computer workstations.
• Stands and walks around the office and the wider workspace to consult others.
• There is an occasional requirement for lifting, carrying or pulling, most likely within a sedentary physical demand range.
• Bending, squatting, crouching, stretching, twisting, and climbing may be required occasionally to attend to technical computing problems. This is however, not a significant component of the job.
• Constant to frequent repetitive hand and finger movements are required when using hand tools and equipment including writing instruments, calculators and computers
• Occasional driving of vehicles may be required to facilitate visits to clients’ premises. Driving is however, not a significant component of the job.
• Mental skills necessary include a high level of cognitive functioning with analytical, computing, report writing, communication, interpersonal, planning, organisational, problem solving, critical thinking and decision-making capabilities and a working knowledge of network administration, software installation, repair tools and design.

A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

• There are opportunities for flexibility of movement but they are limited.
• Employees may need to work outside usual work hours to attend to system failures.