Identify, investigate, and analyse business processes, procedures and work practices; identifies and evaluates inefficiencies and recommends optimal business practices, and system functionality and behaviour; uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects; takes responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensures acceptable quality and integrity of the system; creates user and trainer documentation, and conducts formal training classes; develops functional specifications for use by system developers; uses data and process modelling techniques to create clear system specifications for the design and development of system software; acts as a central reference and information source, providing guidance and assistance in the system project decision making process.

• Works indoors in offices and meeting rooms.
• Outdoor work is unlikely.
• Works in adequately lit, heated, ventilated and clean, well maintained office workspaces.

• Sedentary physical demand.
• Sits in offices, in meetings or at a computer workstation.
• Stands and walks around the office and the wider workspace to consult with others.
• There is an occasional requirement for lifting, carrying or pulling, most likely within the sedentary range.
• Bending, squatting or crouching is not a significant component of the job.
• Stretching, twisting and climbing is not a significant component of the job.
• Constant to frequent repetitive hand and finger movements are required when using hand tools, telephones, calculators and computers
• Occasional driving of vehicles may be required to attend appointments with clients.
• Mental skills necessary include a high level of cognitive functioning with analytical, computing, report writing, communication, interpersonal, planning, organisational, problem solving, critical thinking and decision-making capabilities.

A tertiary qualification in computing, information science or business computing or relevant certification in areas such as Information Technology Infrastructure Library (ITIL) (ANZSCO Skill Level 1).

There are opportunities for flexibility of movement.