• Assists and encourages the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resources; discusses business and organisational shortcomings with clients; analyses and evaluates current systems and structures; discusses current systems with staff and observes systems at all levels of organisation; directs clients towards more efficient organisation and develops solutions to organisational problems; undertakes and reviews work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures; records and analyses organisations' work flow charts, records, reports, manuals and job descriptions; prepares and recommends proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organisational problems; assists in implementing approved recommendations, issues revised instructions and procedure manuals, and drafting other documentation; reviews operating procedures and advising of departures from procedures and standards.

• Works indoors in offices and meeting rooms within public and private businesses and organisations.

• Works in adequately heated, lit, ventilated and clean, well maintained offices.

• Occasionally travels to visit clients.

• Sedentary physical demand, frequent sitting in offices and at meetings.

• Occasionally stands, walks and moves around the workspace to undertake research or in the provision of specialist consulting services.

• Lifting, carrying or pulling is not a significant component of the job.

• Occasional to frequent repetitive hand and finger movements are required when using a computer for report writing or using customised software.

• Occasional driving of cars or travel by air to visit clients may be required.

• Mental skills necessary include a high level of cognitive functioning with verbal and written communication, administration, training, assessment, information gathering and evaluation, negotiation, research, analytical, computing, presentation, planning, report writing, organisational, problem solving and decision-making capabilities.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.