Analyses and evaluates information-based system training needs and objectives, and develops, schedules and conducts ICT-based system training programmes and courses.

• Identifies technical training needs and requirements of individuals and organisations; sets human resource development objectives and evaluates learning outcomes; prepares and develops instructional training material and aids such as handbooks, visual aids, online tutorials, demonstration models, and supporting training reference documentation; designs, coordinates, schedules and conducts ICT training and development programmes and facilitates workshops, meetings, demonstrations and conferences; liaises with external training providers to arrange delivery of specific training and development programs; promotes internal and external training and development, and evaluate these promotional activities; monitors and performs ongoing evaluation and assessment of training quality and effectiveness, and reviews and modifies training objectives, methods and course deliverables; gathers, investigates and researches background materials to gain a full understanding of the ICT subject matter and systems; keeps up-to-date with new product version releases, advances in programming languages, application development software, and general information technology trends; writes end user products and materials such as user training, tutorial and instruction manuals, online help, and operating and maintenance instructions.

• Works indoors within the premises of small to large organisations in the public and private sector. May be based within an organisation or be an outside facilitator.

• Generally adequately heated, lit, ventilated and clean, well maintained offices.

• Sedentary to medium physical demand levels, frequently sits when developing training programmes and resources. Occasionally stands to make presentations or conduct training sessions. Frequently walks and moves about when instructing and researching the needs of clients.

• Lifting, carrying or pulling, stretching and twisting, and bending, squatting or crouching are not a necessary or significant component of the job.

• Occasional to frequent repetitive hand and finger movements are required when using a computer or writing.

• Driving may be required occasionally to frequently, depending on whether the employee is an internal or external provider and the size of the organisation, i.e. the need to travel to satellite branches.

• Mental skills necessary include a high level of cognitive functioning with communication, interpersonal, administration, interviewing, assessment, information gathering, evaluation, negotiation, planning, report writing, organisational, problem solving and decision-making capabilities.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

There are opportunities for flexibility of movement.