ANZSCO Work Type Detail Sheets

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Customer Services Representative - Building Company

149212 · Sedentary Next-day ready
Career data Close match

Concierges provide services to guests at hotels, apartment buildings and retirement villages. They may arrange transport, business and housekeeping requests.

Most common salary $54k – $73k
Upper salary up to $124k
Training No specific training
View on Tahatū ↗ Data: Tahatū Career Navigator, CC BY 4.0
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Data: Tahatū Career Navigator, CC BY 4.0

Description

For a building company plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Typical work tasks

  • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations. May arrange building contracts. Plans and implements after-sales services to follow up customer satisfaction, ensures building meets the customer's requirements, and organisers builders to addresses any identified deficiencies.

Typical work environment

  • Typically works indoors in offices connected to service providers.
  • Indoor work areas are typically adequately heated, ventilated and clean.
  • May occasionally visit the building site to perform inspections in which case appropriate safety equipment will be worn.

Typical physical and mental demands

  • Sedentary physical demand levels with frequent sitting in offices or meetings.
  • Stands and walks around the organisation occasionally to attend meetings with staff and customers.
  • Lifting or carrying is unlikely to exceed the sedentary range.
  • Bending, squatting or crouching and stretching, twisting, climbing is not a significant component of the job.
  • Frequent repetitive hand and finger movements are required when using pens, calculators, telephones, keyboard and mouse.
  • Driving is an occasional to frequent requirement depending on the site visits required.
  • Mental skills necessary include a high level of cognitive functioning with communication, interpersonal, administration, organisational, problem solving and decision-making capabilities.
Entry signal Model estimate

Enter via experience or on-the-job training; no mandatory pre-entry qualification. Flagged next-day ready.

Entry barrier Experience or on-job training
Licence / registration No licence required
ANZSCO skill level 1
Next-day ready Yes

Unverified — this label is model-generated and not yet clinician-reviewed. Confirm against the WTDS before relying on it.

How this was determined (model-generated): Customer services manager (construction, SL1): tertiary qual OR 5yrs exp, construction industry experience the real entry route, no legal gate. Proposal correct.

Entry Requirements

  • A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). Construction industry experience is typically required.

Further Comments

  • There are opportunities for flexibility of movement.