ANZSCO Work Type Detail Sheets

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Customer Service Manager

149212 · Sedentary Next-day ready
Career data Close match

Customer service representatives respond to enquiries and questions, deal with complaints, provide information about products and services, take orders and process returns.

Most common salary $52k – $77k
Upper salary up to $99k
Training 0-1 year
View on Tahatū ↗ Data: Tahatū Career Navigator, CC BY 4.0
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Description

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Typical work tasks

  • Plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided; liaises with other organisational units, service agents and customers to identify and respond to customer expectations; may work in a call centre.

Typical work environment

  • Works indoors in offices connected to service providers within the public or private sector.
  • Indoor work areas are adequately heated, ventilated and clean.

Typical physical and mental demands

  • Sedentary physical demand levels with frequent sitting in offices or meetings.
  • Stands and walks around the organisation occasionally to attend meetings with staff and customers.
  • Lifting or carrying is unlikely to exceed sedentary range.
  • Bending, squatting or crouching and stretching, twisting, climbing is not a significant component of the job.
  • Frequent repetitive hand and finger movements are required when using pens, calculators, telephones, keyboard and mouse.
  • Driving is not a significant feature of the job.
  • Mental skills necessary include a high level of cognitive functioning with communication, interpersonal, administration, organisational, problem solving and decision-making capabilities.
Entry signal Reviewed

Enter via experience or on-the-job training; no mandatory pre-entry qualification. Flagged next-day ready.

Entry barrier Experience or on-job training
Licence / registration No licence required
ANZSCO skill level 2
Next-day ready Yes

How this was determined (model-generated): Customer service manager (retail): promoted from the floor via experience, 3yrs exp substitutes, no licence. Proposal correct.

Entry Requirements

  • A relevant NZQF Diploma (ANZSCO Skill Level 2). At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Further Comments

  • There are opportunities for flexibility of movement.