This occupational group covers accommodation and hospitality managers not elsewhere classified. Occupations in this group include: backpackers manager; boarding house manager; casino duty manager; guest house manager; hostel manager and reception centre manager.

• Plans, directs and co-ordinates the organisation, itﾒs administration and the operation of the establishment; maintains standards required by hygiene, safety and other relevant regulations; engages and trains staff and establishes and maintains standards of staff performance and services to guests; plans budgets and authorises expenditure; keeps appropriate records; exercises public relations and marketing responsibilities; handles guest complaints.

• Works indoors in offices and the hospitality environment which may vary in size and complexity from small boutique hotels, small to medium sized motels and large multi-storey hotels.
• May occasionally work outdoors if the site requires it due to the nature of the facilities provided by the hotel or motel.
• Work areas are adequately heated, ventilated and clean.

• Sedentary work with frequent sitting in offices or in meetings.
• Stands and walks frequently in office and hospitality areas.
• Generally no requirement for lifting, carrying or pulling with the rare need for some lifting, carrying or pulling in the sedentary to medium range in some roles.
• Bending, squatting or crouching and stretching, twisting, climbing is unlikely to be required unless there is a ﾑhands-onﾒ component to the work in which case the requirement is likely to fall in the occasional category.
• Occasional to frequent repetitive hand and finger movements are required when using hand-held objects/equipment including pens, calculators, telephones, keyboard and mouse.
• Driving is not typically a significant component of the job.
• Mental skills necessary include a high level of cognitive functioning with communication, interpersonal, administration, organisational, problem solving and decision-making capabilities.

• NZ Register Diploma (ANZSCO Skill Level 2). At least three years of relevant experience may substitute for a formal qualification. If the establishment sells alcohol, the manager must be at least 18 years old and hold a General Manager's Certificate and a Licence Controller Qualification, which are administered by the Hospitality Standards Institute.

• There are opportunities for flexibility of movement when performing these roles.