Organises and controls the day-to-day operations of a retirement village to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.

• Plans, directs and co-ordinates the organisation, itﾒs administration and the operation of the establishment; maintains standards required by hygiene, safety and other relevant regulations; engages and trains staff and establishes and maintains standards of staff performance and services to residents; plans budgets and authorises expenditure; keeps appropriate records; exercises public relations and marketing responsibilities; handles resident complaints.

• Works indoors in offices and the village environment which may vary in size and complexity.
• May occasionally work outdoors if the site requires it due to the nature of the facilities provided by the village.
• Work areas are adequately heated, ventilated and clean.

• Sedentary work with frequent sitting in offices or in meetings.
• Stands and walks frequently in office and residential areas.
• Generally no requirement for lifting, carrying or pulling with the rare need for some lifting, carrying or pulling in the sedentary to medium range in some roles.
• Bending, squatting or crouching and stretching, twisting, climbing is unlikely to be required unless there is a ﾑhands-onﾒ component to the work in which case the requirement is likely to fall in the occasional category.
• Occasional to frequent repetitive hand and finger movements are required when using hand-held objects/equipment including pens, calculators, telephones, keyboard and mouse.
• Driving is not typically a significant component of the job.
• Mental skills necessary include communication, interpersonal, administration, organisational, problem solving and decision-making capabilities.

• A relevant NZQF Diploma or at least three years applicable experience (ANZSCO Skill Level 2). In some instances particular experience and/or on-the-job training may be required. Registration or licensing may be required. If the establishment sells alcohol, the manager must be at least 20 years old and hold a General Managers Certificate and a Licence Controller Qualification (LCQ).

• There are opportunities for flexibility of movement when performing these roles.