Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services.

• Directs and oversees reservation, reception, room service and housekeeping activities; supervises security arrangements, and garden and property maintenance; plans and supervises bar, restaurant, function and conference activities; observes liquor, gaming, and other laws and regulations; assesses and reviews customer satisfaction; oversees accounting and purchasing activities; ensures compliance with occupational health and safety regulations; may provide guests with local tourism information, and arrange tours and transportation.

• Works indoors in offices and the hospitality environment which may vary in size and complexity from small boutique hotels, small to medium sized motels and large multi-storey hotels.
• May occasionally work outdoors if the site requires it due to the nature of the facilities provided by the hotel or motel.
• Work areas are adequately heated, ventilated and clean.

• Sedentary to light work with frequent sitting in offices or in meetings.
• Stands and walks frequently in office and hospitality areas.
• Generally no requirement for lifting, carrying or pulling with the rare need for some lifting, carrying or pulling in the sedentary to light range in some roles.
• Bending, squatting or crouching and stretching, twisting, climbing are unlikely to be required unless there is a ﾑhands-onﾒ component to the work in which case the requirement is likely to fall into the occasional frequency category.
• Occasional to frequent repetitive hand and finger movements are required when using hand-held equipment including pens, calculators, telephones, keyboard and mouse.
• Driving is not a significant component of the job.
• Mental skills necessary include communication, interpersonal, administration, organisational, problem solving and decision-making.

• A relevant NZQF Diploma or at least three years applicable experience (ANZSCO Skill Level 2). In some instances particular experience and/or on-the-job training may be required.
• If the establishment sells alcohol, the manager must be at least 20 years old and hold a General Manager's Certificate and a Licence Controller Qualification (LCQ), both of which are administered by ServiceIQ.

• There are opportunities for flexibility of movement.