Plans, organises, directs, controls and co-ordinates the deployment of quality systems and certification processes within an organisation.

• Identifies and develops objectives, strategies and plans to achieve customer satisfaction and maximise efficient use of an organisationﾒs resources, including identifying potential improvements to systems, processes and work flows; identifies formal standards and regulatory codes appropriate to an organisationﾒs needs and assists with the documentation of processes and operating procedures; implements statistical methodologies and quality tools to monitor and control quality to satisfy internal and external customer requirements.

• Works indoors in offices, meeting rooms or operational areas contained within medium to large public or private sector organisations.
• May work outdoors occasionally depending on the industry.
• Works in adequately heated, ventilated and clean, well maintained offices.

• Sedentary work with frequent sitting in offices at a desk or in meetings.
• Stands and walks frequently in office and operational areas.
• Lifting, carrying or pulling is not a significant component of this job.
• Bending, squatting or crouching is unlikely to be required.
• Stretching, twisting, climbing is unlikely to be required.
• Occasional to frequent repetitive hand and finger movements are required when using hand-held objects/equipment including pens, calculators, a keyboard and mouse.
• Driving is not typically a significant component of the job.
• Mental skills necessary include a high level of cognitive functioning with communication, interpersonal, administration, research, analytical, planning, organisational, problem solving, critical thinking and decision-making capabilities.

• A relevant tertiary qualification or at least five years applicable experience (ANZSCO Skill Level 1). In some instances particular experience and/or on-the-job training may be required.

• There are opportunities for flexibility of movement.